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Wastewater Treatment Products Sample Policy

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Sample Policy

Why Charge for Wastewater Treatment Product Samples?

The purpose of charging for samples is to ensure that the customisation process runs smoothly, that specific water treatment products are provided, and that resources are not wasted. By doing so, we are better able to meet the needs of our customers and provide a professional service in the customised wastewater treatment industry.

: Ensuring Serious Customer Selection
Charging a sample fee helps to screen out customers who are genuinely interested in customizing their water treatment products. By paying a sample fee, the customer demonstrates their genuine interest and need for a customized product, thus saving time and effort on both sides.

: Funds for Sample Production
Sample fee plays a vital role in the customization process. It is used to cover the cost of an engineer's time and labor, the purchase of suitable materials, and the production of processing samples. This allows customers to experience and evaluate the quality and design of the samples for themselves, ensuring that the final customized product meets their requirements and expectations.

: Guaranteeing High-Quality Custom
Charging a sample fee signifies our commitment to the quality of our customized products. By investing money and resources in sample production, we can pursue high-quality sewage products throughout the customization process. Customers can use the samples to evaluate details such as product quality, materials, and design accuracy to decide if they are satisfied and proceed with the customization.

: Avoiding Resource Waste
Charging for samples helps reduce wasted resources. During the customization process, a lot of time, materials, and manpower are spent on making samples. By charging for samples, we can ensure that these resources are used for customers who are genuinely interested and committed to customizing their water treatment products, and avoid wasting them on uncertain requirements or customers who have not fully considered their options.

Sample Fee

Standard Sample Fee According to the Current Market

MBBR Media

$160-220

Disc Diffuser

$5-10

Tube Diffuser

$15-30

Tube Settlers

$23.9

Free Sample Policy

How to Get Free Samples?

We understand your request for free samples and appreciate your need. However, offering free samples to all customers would put a huge financial strain on our costs. Therefore, we have decided to limit our free sample policy to the following customers only:

: VIP Customers
We will provide free samples to our VIP customers, who are valued long-term partners who have consistently supported and contributed to our brand and products. We determine their VIP status based on factors such as history of cooperation, number of orders, and frequency.

: Prospective Customers and Brand Customers
We are also willing to provide free samples to potential customers with great potential and customers with their brands. These customers are of great value in terms of product feedback and cooperation opportunities, and we aim to establish long-term relationships with them. We will evaluate whether they qualify for the free sample policy based on factors such as their potential, market influence, and brand awareness.

: For other customers, we will offer paid sample production services.
This will help us cover material, production, and shipping costs and ensure that we can continue to provide high-quality bespoke products and professional services.

We understand that you may be disappointed with this decision, but please be assured that we have made this decision out of concern for all of our customers and the sustainability of our plant. We will continue to strive to provide quality products and services to meet your customization needs and welcome your participation in our customization process. If you have any questions or need to discuss further, please feel free tocontact us.We look forward to working with you to create unique customized water treatment products. We sincerely appreciate your understanding and support.

Refund Policy for Sample Fees

Can Sample Fees be Refunded?

We actively participate in various exhibitions and events every year, and by interacting with customers, we value any feedback and suggestions to improve their products and services.

: Sample fee deduction from order total
If a customer chooses to customize a minimum of 300 pieces, or by mutual agreement, the sample fee paid may be deducted from the total order amount. This policy is designed to reward customers who decide to continue working with us and place large orders and is our response to the trust and support of our customers.

: Sample fees can be refunded under the following circumstances
If the customer decides not to proceed with the customization after paying the sample fees sample production has not yet started.If significant issues caused by our side arise during the sample production process, resulting in the inability to deliver on time or meet the customer's requirements.

: Refund process
If a customer is eligible for a sample fee refund, we will follow the following process: the customer will need to submit a refund request to our customer service team with the relevant order and payment information. We will verify the request and assess the refund eligibility. Refund timeframes may vary depending on the refund method selected and the processing speed of the financial institution.

: Please note that sample fees cannot be refunded under the following circumstances
The customer has confirmed and initiated sample production. The samples have been completed and meet the customer's requirements and expectations.

This refund policy is intended to communicate our commitment to customer satisfaction and to ensure a smooth customisation process. The refund policy is flexible on a case-by-case basis to balance customer needs and our business operations.

The refund policy is flexible on a case-by-case basis to balance customer needs and our business operations. If you have any questions or would like to discuss the refund policy further, please feel free to contact our customer service team. We will be happy to assist you.

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Free Sample Policy

Get a Sample

Customized samples are the best way to get to know our products! We recommend that you order custom samples to experience our quality and fit. Custom samples allow you to get a feel for the materials and design capabilities and adjust them to your needs. If you have any questions, please contact our customer service team. We look forward to building a long-term partnership with you!